Kvinta / Delete account
Delete your Kvinta account
Kvinta is made by LanternApps. You can delete your account and its data at any time, in the app or with the form on this page.
In the app
- Open Settings. If you have no plan, tap Account at the bottom of the plans screen.
- Scroll to the end and tap Delete account.
- Type DELETE and tap Delete account again.
Deletion starts at once and usually takes a few seconds. If it cannot finish, the app says so and you can try again; cleanup that has already started also finishes on its own.
Without the app
Enter the email address you sign in with. We email you a 6-digit code to enter here within 30 minutes, and a link that confirms from any browser. We then delete the account within 30 days, the same way the app does, and email you when it is done.
Request confirmed
We delete the account within 30 days, the same way the app does, and email you when it is done. Deleting the account does not cancel a subscription: cancel it yourself, as shown below.
The form is not working right now. Write to support@kvinta.ai from the address you sign in with, and we delete the account within 30 days.
What is deleted
- Your chats, documents, files and skills on our servers.
- Your sign-in: your email address and sign-in identity.
- Your plan, usage and purchase records in our database, and your device registrations.
- On the device you delete from, the account’s folders in the app. The app then signs you out. Files you exported or shared stay where you saved them.
- We also ask our billing provider, RevenueCat, to delete its customer record for the account. If that request fails, the rest of the deletion still completes.
What we keep
- A billing record for each subscription period the account held: a one-way hash of the store’s subscription identifier, the period’s dates and how much of its allowance was used. It holds no account ID, email address or content, and it stops a new account from receiving the same period’s allowance again.
- A record that the deletion ran: an internal account ID (not your email address) and the dates. It stops old sign-ins from being used.
- If the account was ever suspended for abuse, the suspension record: our note and its dates, with no content.
These records are kept after the account is deleted; no date is set for deleting them.
Cancel your subscription first
Deleting your account does not cancel a subscription. Cancel it first: in Kvinta, open Settings and tap Manage subscription, or cancel in your App Store or Google Play subscriptions. For a web purchase you can also write to support@kvinta.ai. Otherwise it keeps renewing.